Most awards are needed by a specific date. Please do not make any assumptions about shipping or delivery dates. If you have a definite deadline, make absolutely certain that we are aware of that date. We will let you know specifically if we’ll be able to meet your deadline using the shipping means you have specified.

As part of the ordering process you’ll be asked for the date you need to receive your order and we will do our best to get your order to you on time. In no case should this be considered as a guarantee. Specifically:

• Ground Service: this is the most economical means to ship your order. Delivery is usually within one to five business days after shipping.
• Two-Day and Next Day Air expedited services: we are only able to guarantee a delivery date for Next Day and 2nd Day delivery services offered by these carries.

Since we can’t start working on orders until we receive payment we are only able to confirm specific need dates if you pay by credit card.

We normally do not know the cost of expedited shipping charges until your finished order is in the shipping department. Unless you specifically request it, we will not provide you a shipping estimate before starting work on your order and charging your card for the order total including expedited shipping charges. Please be aware that for small orders, in particular, expedited shipping charges may exceed the cost of the merchandise.

We will ship, at no cost to you, replacements via the same means of shipping of your original order. For example, if we ship your original order via ground service we will also ship replacements via ground service unless you pay for air shipping.