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Frequently Asked Questions

Also see our Terms of Sale and Laser Engraving FAQ.


How do you pronounce "Riherd"?
It's simple. You say it like it's spelled: "rye-herd". Most people make it more complicated than it is. People also tend to add extra letters to the name, but we're used to that.
Yes, it's an unusual name. If you ever run into someone with the same name, say "Hello!" for us. We're bound to be related.
Where is Smiths Grove, Kentucky?
Draw a line between Nashville, Tennessee and Louisville, Kentucky. We're halfway between the two. Our store is located at exit #38 of I-65 just 10 minutes from Bowling Green, Ky.
Didn't you used to be in Glasgow, Kentucky?
Yes, for the first 51 years our main store has been in Glasgow. As of October 11, 1999 we moved to our new location in Smiths Grove. Our new facilities give us more assembly and warehouse space and reflect the shift in our business towards the Internet.
How do I contact Riherd's?
Call us at 1-800-274-4373 or 1-270-563-5133. Our store hours are Monday through Friday from 9:00 am to 4:30 pm Central Time.
Our FAX number is 1-270-563-9533. Our e-mail address is info@riherds.com.
What is Riherd's payment policy?
We accept payment by check, money order, and the following credit cards: Visa, MasterCard, Discover and American Express. Credit card payment offers the fastest service. As soon as we receive verification of your credit card we begin processing your order.
If you chose to pay by check make the check payable to "Riherd's" and send it to us in the mail. We won't begin processing your order until we receive your check.
What are Riherd's shipping policies?
Please see our shipping policy page
Approximate Delivery for UPS Ground Service from Smiths Grove, Ky.
UPS Delivery Times
What about overseas military personnel?
No problem! Just give us your APO or FPO address and we'll ship it to that address. Since UPS won't deliver to P.O. boxes, we use the US Postal Service's Priority Parcel Post in this case. There is a 25% or $11.25 surcharge, whichever is greater, per order for this service. Note that due to the nature of deliveries to APO and FPO addresses we're unable to guarantee delivery dates.
Does Riherd's offer an express service?
Need your trophies and plaques in a hurry? We offer an express service, including overnight air shipment. Contact our Trophy Team for details.
What happens when I place an online order?
1.  Within a couple of working hours from receiving your order, our Trophy Team does two things. First we look over your order to make sure all the appropriate options have been selected and that we understand what you want. Second, we get credit card authorization from the appropriate credit card company.
2.  Next, we send you an order confirmation by e-mail or FAX telling you when we expect to ship your order. Since we keep a large inventory we're able to ship most orders within two working days.
3.  When your order ships with UPS or Federal Express we'll email you again to give you the UPS tracking number. You'll be able to use their online package tracker at http://www.ups.com/ or http://fedex.com/ to follow the progress of your order.
I want to order several trophies of the same style, with the same options, but I want the engraving on each to be different. What do I do?
We suggest for orders involving multiple trophies of the same style that you place your order online, but leave the engraving information on the form blank. Then FAX or e-mail us your detailed engraving instructions. Be sure to give us the order number you receive when you submitted the order.
Please carefully note the limits on the number of lines and the number of characters. If the limits are too restrictive for you, give the Trophy Team a call.
What material are Riherd's trophies made of?
Unless otherwise specified, all trophy components are plastic. Figures and trim have a gold finish, unless otherwise specified.
Unless otherwise specified, all trophy bases are plastic.
What about sales tax?
Orders shipped to addresses in Kentucky are subject to Kentucky state sales tax of 6%. When you place your order you'll be given an estimate of the sales tax amount.
If you don't live in Kentucky, and your state has a use tax, it is your responsibility to pay the use tax.
If you are an institution exempt from Kentucky sales tax then FAX, call, or e-mail us with your tax exemption number and you won't be charged for sales tax.
What are your terms of sale?
Click here to see the details of our terms of sale.
Do you ship internationally?
We ship orders to Austria, Australia, Canada, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Mexico, Portugal, Spain, Sweden, and the United Kingdom.
The minimum order for international orders is $200. There is an additional $25 handling charge that will be applied to international orders. The $25 international handling charge is waived for orders to Canada
Note that the shipping for international orders may exceed the cost of the merchandise. We ship international orders via the U.S Postal Service Priority International Mail or via UPS. While the cost of Priority International Mail may be less expensive than UPS it takes longer and there is no way to track the progress of the shipment.
When we receive your order we will give you a conservative estimate for shipping and give you the opportunity to cancel your order.
Note that you will be responsible for any import duty, sales tax or other fees due for shipping orders into your country. You may be required to pay these duties and taxes by the carrier before receiving your order.
We insure international shipments. In the event of loss of the shipment or extensive damage to the shipment we can't ship a replacement order until we've been able to place a claim and have been reimbursed. This may take some time.
We accept payment for international orders by PayPal (our preference) or credit card. If you pay by credit card we'll need you to FAX or email us a scan of the front and back of your credit card clearly showing the credit card numbers and your signature on the back.
If you have friends or family living in the Continental USA you may consider having your order shipped to them and letting them take care of forwarding it to you. The above restrictions on shipping and size of the order doesn't apply to orders shipped within the Continental USA.

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Shipping Info

Most orders are shipped within 3-4 business days.

Shipping Policy

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