A small order charge of $9.95 will be applied to all orders having a merchandise total of less than $50. Any expedited shipping charges or Priority Mail shipping charges will be added to this.

Most awards are needed by a specific date. Please do not make any assumptions about shipping or delivery dates. If you have a definite deadline, make absolutely certain that we are aware of that date. We will let you know specifically if we’ll be able to meet your deadline using the shipping means you have specified.

As part of the ordering process you’ll be asked for the date you need to receive your order and we will do our best to get your order to you on time. In no case should this be considered as a guarantee. Specificaly:

• Priority Mail: we are unable to guarantee a delivery date using Priority Mail as the Postal Service makes no guarantee on how long it takes for delivery by this means.
• UPS Ground Service and FedEx Ground: we have high confidence in the delivery times of UPS Ground Service and FedEx Ground and we believe this to be the best value-versus-delivery time but we are unable to absolutely guarantee a delivery date.
• UPS and FedEx expedited services: we are only able to guarantee a delivery date for Next Day, 2nd Day and 3rd Day delivery services offered by these carries.

Since we can’t start work on orders until we receive payment we are only able to confirm specific need dates if you pay by credit card.

We normally do not know the cost of expedited shipping charges until your finished order is in the shipping department. Unless you specifically request it, we will not provide you a shipping estimate before starting work on your order and charging your card for the order total including expedited shipping charges. Please be aware that for small orders, in particular, expeditied shipping charges may exceed the cost of the merchandise.

Because all our trophies, plaques and medallion are custom assembled and engraved, we’re unable to cancel orders once we’ve begun production on your order.

We will charge your credit card soon after we receive your order and before we do any work on your order including ordering any necessary out-of-stock inventory or graphics art work. If you cancel your order after we’ve charged your card we will have to deduct the credit card service charges charged to us by our bank. Order cancellation can only be accepted by telephone.

• Trophies: 50% restocking charge. Since we build trophies to your specifications it is unlikely that they will have any value to us other than scrap.
• Medallions, pins, dog tags and charms if not engraved: 20% restocking charge.
• Medallions, pins, dog tags and charms if engraved: we are unable to accept returns on these items.
• Plaques, clocks, desk sets: 25% restocking charge.
• Acrylic Awards: we are unable to accept returns on these items as they are engraved to your specifications.
• Custom ribbons, sashes and other custom items: we are unable to accept returns on these items as they are made to your specifications.

Note that we will issue you credit assuming the items are received in original condition less any shipping charges.

Unfortunately despite our best efforts breakage and damage sometimes happens during shipping. Without exception all damage must be reported to us within one business day. If you contact us outside business hours we urge you to call us and leave us a detailed voice mail reporting the damage. We’ll get back in touch with you as soon as possible.

The online delivery information for UPS and Federal Express package tracking we will used for determining the date and time of delivery.

In case of damage or breakage we request you keep the original packing material in the event we need to file a claim with the shipping company. We will advise you when you contact if you need to keep the original packing material.

We cannot be responsible for delays sending replacements due to breakage.

We will ship, at no cost to you, replacements via the same means of shipping of your original order. For example, if we ship your original order via ground service we will also ship replacements via ground service unless you pay for air shipping.

The most common breakage we see is trophy figures and side trims. Be aware that the quickest way to remedy this case is to send you a replacement figure that you replace on the trophy yourself. If you don’t feel comfortable replacing those parts yourself we will be happy to send you a new trophy, but we reserve the option of requesting you send us the broken trophy before sending a replacement.

In placing an order with us you guarantee to be ultimately responsible for payment even if you are placing the order for another person, company, school or organization. In the case of an open account if your company, school or organization does not pay us within 30 days we will turn to you for payment. If we do not receive payment from you in a timely fashion we will turn your account over to a collection agency for collection using your name as the debtor.

In the event your check is returned due to insufficient funds or other reasons a $20 fee will be charged to cover bank and processing fees. We will not attempt to re-deposit the original check. You will need to send a replacement check for the original amount plus $20.

At this time we do not collect Kentucky sales tax on orders from customers outside the state of Kentucky being shipped outside Kentucky. We also do not collect sales tax for schools, churches and other organizations which are exempted from paying Kentucky sales tax. We must have a current Kentucky Sales Tax Exempting form on file for you at the time we being processing your order. Otherwise we will have to collect sales tax on your order. We are unable to refund collected sales tax.